Shipping

1. Where are orders shipped from?

Orders are shipped from one of our warehouses located in Japan, China, Germany, or the USA. Tailor suit only from China

2. How do you ship?

We use trusted carriers like DHL to ensure high-quality shipping worldwide, with no extra handling fees.

3. How much does shipping cost?

Shipping costs can be checked on our Shipping Page.

4. When will I receive my item?

Orders are shipped within three business days (excluding weekends/holidays). Delivery time depends on the selected shipping method.

Order

1. What is your return policy?

Refer to our Return Policy for detailed information.

2. What should I do if my order hasn’t been delivered yet?

Check your shipping confirmation email or track your order via “My Account.” If the estimated delivery date has passed, contact us for assistance.

3. I’m missing an item from my order. What do I do?

Check if your items were shipped in separate parcels. Contact our Customer Care team with your order number and details of the missing item.

4. What happens if I refuse the package or it’s returned to sender?

If a package is returned, we will process a refund minus a handling fee.

5. Can I cancel or modify my order?

Contact Customer Care ASAP during business hours or via email at service@sevenyn.com.

6. What happens if something I ordered is unavailable?

If an item is out of stock after inspection, we will notify you via email to arrange a substitute item or a refund.

7. Can I reserve out-of-stock items?

Use the restock notification system to get an alert when the item is available again.

Product

1. What size should I order?

Check our sizing guide for assistance or contact Customer Service for help.

2. Do your suits run true to size?

Yes, our suits are accurate in sizing. We offer exchanges or refunds if the size doesn’t meet your requirements.

3. What size are the suit pants?

Suit pants follow the industry-standard six-inch drop (e.g., size 2XL jacket comes with size 40 pants).

4. Are the bottoms of the pants finished?

Yes, all pants have finished bottoms.

5. Can the pants be adjusted?

Pants can only be adjusted in length. For other alterations, consult your tailor or contact Customer Service.

Payment

1. Do you save my payment information?

No, all transactions are securely processed and we do not store payment details.

2. What payment methods do you accept?

We accept major credit cards and PayPal.

3. Do you charge sales tax?

Any customs, duties, or taxes are the customer’s responsibility.

Others

1. Can I order over the phone?

No, but you can email us at service@sevenyn.com to place an order.

2. Can you send me a catalog?

We do not issue print catalogs. All our products are available online.

3. What are your hours of operation?

Orders can be placed online 24/7. Customer Service is available during business hours (Eastern Time, excluding holidays).

Can’t find what you’re looking for?

Email us at service@sevenyn.com, and our Customer Service team will assist you.